Read-only. Always.
Your device is imaged sector by sector on hardware built to cope with failing media, and every recovery attempt happens on that copy — never on your original. Nothing we do writes to your drive. If a job needs cleanroom mechanical work, we tell you at diagnosis and refer it on. We don’t experiment on the only copy you have.
Past where the software stops.
Consumer tools read the filesystem and give up. We rebuild it: NTFS and ext4 journals, APFS, FAT and exFAT, RAID and NAS reassembly, and the proprietary video inside Hikvision, Dahua and other CCTV recorders that were never designed to give footage back. “The scan found nothing” is usually where our work begins.
Recovered, and provable.
When the files are evidence — an insurance claim, a dispute, a police matter — getting them back isn’t enough on its own. We keep chain of custody from the moment your device arrives, document every step, and report what was recovered, where on the media it came from, and whether timestamps have been altered.